Frequently Asked Questions

Exclusions are there to protect both your interests and the interests of the insurer. As a policyholder, you have the right to know exactly what you are – and aren't – insured for. To this end, insurers are obliged by law to ensure that any exclusion is clearly stated. 

Endorsements, like exclusions, ensure that an insurance policy is geared to your specific needs. They have to be clearly stated because you have the right to know of any situations or circumstances that amend the original terms and conditions of your insurance policy. 

Warranties are undertakings or promises with regard to specific terms and conditions that could affect the validity of the contract and which should be strictly complied with. If you accept a discount for installing a burglar alarm/tracking device, you must ensure that the burglar alarm and tracking device are installed and maintained in good working order. If this is not the case the insurer may reject the claim. 

An excess – also called the first amount payable – is the amount of money that you, as the insured person, are responsible for in the event of a claim. The excess is the uninsured portion of your policy. The excess or excesses must be clearly stated by the insurer, either in the policy document, schedule or in an endorsement. Some policies have excesses applicable to several sections of the policy. 

An excess is payable to control the cost of cover and to manage the risk. An excess may be used as an instrument to help keep your premium lower if you elect to take a higher excess. If you wish to reduce your excess, then some insurers will give you the option to take out a policy to insure your excess for an additional premium. In return, the excess will be removed/reduced on your main policy.  When another person negligently causes damage to your property, the insurer can elect to recover the cost of the damages from that person. As a service to you, the insurer will often attempt to recover your excess in addition to the loss, even though the excess is for your account.

Other common names are no-claim bonuses/discounts or cash-back bonuses. Bonuses are essentially rewards that an insurer gives to its good clients. Good clients are those who do not claim against a policy for a given number of years. Bonuses can take the form of reduced premiums/discounts or cash-back payments. Some insurers may refund a portion of the premium after a period of claim-free years, or offer what they call loyalty bonuses. Loyalty bonuses may also provide the insured with additional protection or benefits in the event of a claim. It is your responsibility to find out which of these schemes is offered by your insurer.