Know Your Customer

Download KYC Documents here

As part of customer due diligence (CDD) Hollard is compelled to comply with the Financial Intelligence Act 2019 to identify its customers before establishing a business relationship and when concluding a transaction with a customer in accordance to section 15 of the Financial Intelligence Act 2019.

To conform with CDD requirements below are the Hollard Know Your Customer (KYC) forms for individuals as well as Corporate Entities, for all our customers to complete and send back to us to this email address KYC@hollard.co.bw  or submit it at any of our branches near you. Should you require any assistance or encounter any issues whilst filling out the form please send an email to KYC@hollard.co.bw, contact our Call Centre on 3633060 or go to the nearest branch.

KYC Forms Individuals – Download here

KYC Forms Non-Individuals – Download here

The purpose of this form is to ensure that the identity of our clients, their address and their source of funds are properly verified in order to achieve compliance with section 14 & 16 of the Financial Intelligence Act 2019. The KYC form must be completed and submitted along with the relevant documentation. CDD will be applied to existing clients in compliance with Anti-Money Laundering Laws/ Countering Financing of Terrorism (AML/CFT)  and Regulations.