Know Your Customer

About KYC

As part of customer due diligence (CDD), Hollard is compelled to comply with the Financial Intelligence Act 2022 to identify its customers before establishing a business relationship and when concluding a transaction with a customer in accordance with section 16 of the Financial Intelligence Act 2022.

To conform with CDD requirements below are the Hollard Know Your Customer (KYC) forms for Individuals as well as Non-Individuals (Corporate Entities), for all our customers to complete and send back to us to this email address or submit at any of our branches near you.

Should you require any assistance or encounter any issues whilst filling out the form please send an email to, contact our call centre at 363 3060 or go to the nearest branch.

The purpose of this form is to ensure that the identity of our clients, their address and source of funds are properly stated and verified in order to achieve compliance with sections 16 & 20 of the Financial Intelligence Act 2022. The KYC form must be completed and submitted along with the relevant supporting documentation. Ongoing CDD will be applied to existing clients in compliance with Anti-Money Laundering Laws/ Countering Financing of Terrorism (AML/CFT) and Regulations.

Please use the attached latest Non-Individual KYC Document for Life and Insure:

Contact us

For any assistance or queries, feel free to reach out to us. We're here to help.

Hollard Life

Call (Gaborone): +267 363 3060

Call (Francistown): +267 241 6835

WhatsApp: +267 76 230 009


Hollard Insure

Call (Gaborone): +267 395 8023

Call (Francistown): +267 241 6835


Our operating hours

Monday to Friday: 08:00 - 17:00