Submit Your Claim

How to claim

1. Notify us

Please inform us of your claim within 72 hours and provide all necessary details within 30 days.

2. Notify police

You must report any incident to the police immediately after it occurs. Delaying this report may affect your claim, as this requirement is strictly enforced to ensure incident transparency.

Insured drivers are not permitted to leave the scene of the accident. The only exception to this rule is if you are being evacuated for urgent medical attention.

3. Send documentation

Easily send us any related documents via email.

4. Check forms

Access specific claim forms and submit supporting documents as needed.

• Accident Disability Form
• Homeowners Form
• Household Content Form
• All Risk Claims Form
• Motor Accident Form
• Motor Theft Form
• Glass Claims Form
• Worker's Compensation Claim Form
• Liability Claim Form
• KYC Non-Individual Form

5. Other insurance?

Let us know if you have additional coverage for the same event.

6. Provide information

Share proof, affidavits, and cooperate throughout the process.

7. Get repair approval

Kindly await our written approval before repairing or replacing anything. Please note that emergency repairs are only up to the specific limit stipulated in your policy wording.

8. Recoveries and excess refunds

• The excess will only be refunded once the third party has paid all funds due to Hollard in full.
• Clients should not negotiate or settle directly with third parties, as Hollard assumes the right of recovery from third parties in terms of the insurance principle of subrogation.

9. Further assistance

Assist us in recovery actions against third parties, and we'll reimburse your reasonable expenses. 

Required documentation

House owners

Completed claim form, two quotes, and police report for fire or theft.

Accident & disability

Completed form, ID copy, salary slip, medical certificates, and police report for accidents.

Motor accident

Completed form, driver's license copy, two quotes, vehicle registration, and police report.

Motor theft

Claim form, registration book copy, and police report or reference number.

Contact us

Contact details

Call (Gaborone): +267 395 8023

Call (Francistown): +267 241 6835

Email: claims@hollard.co.bw

Our operating hours

Monday to Friday: 08:00 – 17:00