Questions to ask your insurance broker

These questions will ensure you are clued up when selecting an insurance broker.

Choosing the right insurance broker is a big decision; this is a person you will need to trust to manage your personal needs and finances. It is very important that you are at ease and comfortable with your broker acting on your behalf in certain situations. Read through these insurance questions to put past your broker before you make any major decisions.

Insurance Broker Question

Q: Do you have professional indemnity cover?

 A: Professional Indemnity Cover will ensure you are protected should your broker be negligent in dealing with your insurance policies and partners.

Q: Are you licensed to sell this product?

A: You should ask to see your insurance broker's credentials and ask questions about their past experience and client base.

Q: What kind of communication do you offer your clients?

A: Insurance brokers should keep in regular contact with clients, either through a newsletter or annual visits. Your broker should also proactively recommend changes or additions to your cover, depending on the market, or significant personal life events, such as the birth of a child or a child reaching 18 years old.

Q: What claims service do you offer?

A: Your broker should deal with all your claims queries and ensure that the process runs smoothly. They should also be qualified and able to deal with problematic claims or any clashes regarding coverage

Q: Are you available after hours?

A: This is an important service that should be offered by your broker in case you are involved in an emergency insurance situation, such as a car accident.

Q: May I contact your existing clients for a reference?

A: Your broker’s service reputation can best be established by word of mouth.

Q: How are you compensated for this service?

 A: Your insurance broker should be earning his fee from the insurance company who underwrites your policy; their fee should not be your responsibility. Hollard has carefully chosen insurance brokers in Botswana who will be happy to give you more information – and address all your insurance queries.